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We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
Last updated: March 2026
At Ekleelabha, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. Please read our return and refund policy carefully to understand your rights and our procedures.
Reach out to our customer service team via email at support@ekleelabha.com or call 0575637926 with your order number and reason for return.
Our team will review your request and provide you with a Return Authorization (RA) number and instructions for shipping the item back.
Securely pack the item in its original packaging and ship it to the address provided. Include the RA number on the package.
Once we receive and inspect the returned item, we will process your refund within 7-14 business days to your original payment method.
Refunds are credited to the same payment method used for the original purchase.
Refunds are processed within 7-14 business days after we receive and inspect the returned item.
Original shipping costs are non-refundable. Return shipping is the customer's responsibility unless the item was defective.
For defective or damaged products, please contact us within 48 hours of receiving your order with photos of the damage.
Exchanges are subject to product availability. If the requested item is out of stock, a full refund will be provided.
Promotional items and gift cards are non-refundable and cannot be exchanged.
Our customer support team is ready to assist you with any questions about returns and refunds.